Get drenched in knowledge.
Friendly help with phones, tablets and computers for people starting from zero. Learn online or face to face, at your own pace, with someone beside you.
Backed by
people supported to confirm
tablets and phones given out to confirm
free plain-English guidebooks
Digital Leaders award winner 2021
Most of our learners had never used a computer.
We started with job seekers. Now we help older people, people with disabilities, people new to the UK and families on low incomes get online and stay connected.
- Switching on, touch screens and settings
- Video calls with family
- Online shopping, banking and prescriptions
- Spotting scams and staying safe
From never switched on, to video calling family.
First hello
Someone refers you, or you just ask. No forms you can't manage.
A device in your hand
If you don't have one, we may be able to give you a tablet with internet.
Learn beside someone
Switching on, touch screens, settings. At your pace, as many times as you need.
Connected
Video calls, shopping, banking, prescriptions, and spotting scams.
Learn. Grow. Impact.
Free training
Everyday digital skills, from your first tablet to Microsoft Office, online and face to face.
Learn more →
Devices for people who need them
Donate a phone, tablet or laptop and we will get it to someone who is cut off.
Give a device →
Plain-English guidebooks
Step-by-step help with devices and online meetings, written for beginners.
Get the guides →
“It started with helping friends and family with their devices.”
Yetunde Elebuibon is an IT professional who started a free weekly training session in 2019. It grew into Knowledge Pool, run entirely by volunteers.
What learners say
I lost my husband of close to sixty years in 2020 and have been lonely for some months. I have been coming to Age UK for sixteen to seventeen weeks now and Yetunde is our teacher. I've learned so much, I send messages to people, do apps, do face to face occasionally. Sometimes I do lose my way when doing some of the things. I'm not good at emails, if I'm honest I'm not really interested in emails. I've got this tablet for pleasure, and I am finding it useful through the training I am receiving. I found the people from Age UK and Yetunde have been very good and I'm enjoying coming actually. I learnt how to use the picture of my late husband as a background on my tablet home screen. I now take him everywhere with me.
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“In the weeks Yetunde has been working with our group of Silver Surfers at Age UK Doncaster, she has worked miracles. The group had almost no experience working with digital technology to the extent that they needed to be shown how to switch tablets on and use a touch screen. Now they are using the tablets to help them plan simple tasks, take photos and connect with friends and family. Their confidence has grown, they are less isolated and have formed their own peer support group almost without realising it. I'm so glad we found Knowledge Pool and hope the partnership is here to stay.”
Chief Executive, Age UK Doncaster
“I am a single mum furloughed and home-schooling three children. The school promised to get me some help but while waiting I contacted my local councillor Rachael Blake who referred me to Yetunde from Knowledge Pool. Yetunde delivered a tablet with internet access to me in no time. I am ever so grateful for this support.”
Katy, Rossington
“Initially, I was cautious to attempt to find the applications that are on my computer, but I found the information on the guidebook easy to follow and I am amazed it works on my smartphone as well. I am looking forward to learning more using this guidebook. Thank you for giving me this guidebook, I didn't realise there were so many possibilities to better use my computer.”
Claire, Rotherham
“Yetunde visited Dick to fix the internet connection issues on his tablet. Dick is over 70 and lives on his own. His means of connecting with his family and healthcare support during the Covid-19 pandemic was his tablet. Dick was very pleased that she got the tablet sorted out for him. He is interested in joining IT workshops when they are up and running again and seemed keen to join any online learning group Yetunde is running.”
Michelle, Age UK
“The digital tablet I received from Knowledge Pool is going to help me connect online (Microsoft Teams) with the health care supporting me. I have lost a lot of engagement time prior to getting this help from Knowledge Pool. I hope anybody who is sponsoring you or helping you will be able to do more because there are lots of people like me who need help but couldn't get it.”
Kumba, Doncaster
“I am a mother of six children home-schooling during the Covid-19 pandemic. I had no internet or digital devices so Changing Lives Doncaster was supporting me by printing home work for me to help my children. But when it was difficult to help me further I was referred to Yetunde from Knowledge Pool. She gave me a digital tablet and internet access. I am happy.”
Abir, Doncaster
“I got my first digital tablet from Knowledge Pool. I couldn't connect with my friends and family during the Covid-19 pandemic. I had no phone or internet access. The support and training I received from Knowledge Pool helped me a lot.”
Daniel, Doncaster
“Knowledge Pool gave me a digital tablet that helped me and my son connect with the outside world during the Covid-19 pandemic. I am very grateful for this support.”
Bakhta, Doncaster
“As everyone adjusted to online meetings in 2020, some people found it difficult. That's why Knowledge Pool, with a Covid-19 grant from the foundation, created this booklet that helped people get familiar with online meetings at their own pace.”
South Yorkshire Community Foundation
Ready to start?
Your first course is free. Tell us what you want to learn and we will find the right place for you.